Since Nobody Asked

imageLooking down the road to what appears to be a one-Windows-fits-all offering from Microsoft; I can say without hesitation, I dread the day it arrives. If you want to embarrass me, I’ll save you the trouble – I also said I didn’t want an iPad. Ironically, when I wrote that I didn’t want an iPad, I said that I was looking for the features Microsoft seems to be building into Windows 8 for tablets. What I failed to consider at that time is that I am a geek. I wanted those features, and I wanted the ability to build on that complex platform to give my users what I think they expect from me. It turns out, that most of my users don’t want that at all.

Since 1981, when first IBM PC came out, I have been giving my users something that was way more complicated, way more powerful and that demands way more knowledge than they wanted. In fact, most of the users that I support (work, friends, family) really don’t understand the PCs I provide to them or help them use. They learn specific applications and they use Windows the way a passenger uses a bus. The fact that Windows can do so much more than run Word, Outlook and Internet Explorer is lost on most users. In fact, most of the features of Word and Outlook go unused, and most users aren’t fully comfortable with Windows Explorer! If you want to test that, ask someone to change the default application for opening a file type – go ahead, I’ll wait.

For the first time, I am giving people something they want, like and understand – an iPad. Oh, I have some who complain that they can’t find their files, but they are in a minority that, amazingly no longer includes me. I don’t care where the files are. My apps always know where the files are, I can always open, delete and share those files, so why should I care where they actually reside? I was driving with a friend last week and I asked him if he felt the absence of a file system on his iPad was a drawback. He immediately replied: “it’s a blessing!

Microsoft seems to be banking on the fact that users want more from a tablet; I doubt it. I think they want tablets to be, as Einstein said, "as simple as they can be, but no simpler" and for my money, and the money my boss trusts me to spend, I think Apple has nailed that with the iPad. The app that I developed for our iPhone and iPad users is dirt-simple to use, and I can honestly say that I’ve gotten more positive feedback on that app than any other piece of software I’ve ever written.

In fairness to Microsoft, maybe they do get it, maybe they know where this all has to go, but they also realize that there are a gazillion PCs out there running Windows and they can’t just throw the switch and change things. Microsoft is fighting momentum (conservation of energy) Einstein had something to say about that too. In fact, Einstein changed the law from conservation of energy to conservation of "mass-energy", recognizing that mass is converted to energy by E=mc2. One of the sad realities revealed by that simple equation is the amount of energy required to counteract momentum. So maybe the iPad is just a disruptive technology and Microsoft is fighting back the best way it can, or maybe Microsoft is trying to wring every last dollar out of its customer base at every turn and they are afraid to actually make life simpler for those who want it. A Windows world where some users have desktops and some laptops and some tablets, might be a nice place to live, if each user had what they want, and an operating system that fully exploited the box it was running on. Giving a desktop or laptop user a touch-based OS is like turning the on the sound on a TV in a sports bar – it’s a distraction that provides no benefit.

For almost 10 years, I used a Toshiba Portege Tablet PC. I loved those laptops; they worked as fully functional laptops and flipped around to create awesome slates. Unfortunately, the last model (M800) featured a full touch screen, even though Windows 7 was ill-equipped to take advantage of it. It caused me constant grief as people would point to stuff on my screen and cause actions to occur. When I tried to use the stylus for input, my palm was always doing something I wasn’t trying to do. After I got my first iPad, I ditched the Portege in favor of a lighter, no-touch ThinkPad.

Windows is like a railroad that never unloads its trains. The trains run for a while and then they stop and add a few more cars. The routes get more complex, serving more and more customers. The trains have gotten longer, carrying a wider and wider variety of loads. Microsoft seems to think we want an N-gauge version of the whole Windows train. I think most people want a mix of unit trains (like the one shown above), light-rail, subways, buses, cars and bicycles, and I think we are right to want those things.

2 thoughts on “Since Nobody Asked

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  1. Dan:

    Lately I find myself teetering on that fine line of wanting more symplicity vs. more features. I love my iPhone, I buy apps for it, and then I delete most of them or never use them. My laptop has always sort of been the same way: I install things as I hear about how useful they are and then hold spring cleaning sessions about six times a year.

    It somehow seems like the more possibilities there are the fewer I need. There’s always the chance that I’m heading into curmudgeon land, but all of this *ought* to be simpler.

    When I installed the consumer preview of Windows 8, I couldn’t figure out how to shut down applications (still applications – not apps – at least for now) without killing the processes with Task Manager. I couldn’t find where my mouse cursor should be to display the “charms” and the charms didn’t do what I expected. And so it went.

    This may be the first Windows upgrade in history that I don’t install the first week (or even first day) it’s out. I’m just not sure that it’ll help me get anything done better.

    M.

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  2. Thanks for the comment Marc – The very fact that Windows users ARE familiar with how to kill an appllication via Task Manager is a sign that Microsoft got it wrong. I have Windows users who feel that they have to close apps on their iPad/iPhone like that, despite the fact that I’ve told them and sent them articles to the contrary. Wanting simplicity is not a bad thing, it’s a reaction to the overall lack of it.

    I am so glad to be at a point in my career where our SysAdmin is the one reviewing the beta. When Vista was released, I volunteered to be the first upgrade. I don’t see that happening this time around.

    D

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