Monthly Archives: March 2013

It Comes Down to Customer Service

I’m an IT guy, and in my presentation at the AIIM Conference last week, I began by saying that I didn’t think that the challenges facing business from things like BYOD, Big Data and the rapid pace of change are … Continue reading

Posted in Customer Service, Marketing, Opinion, Technology | Tagged , , , , | 3 Comments

Don’t Say This

When I was growing up, my father was pretty clear when explaining what you should and shouldn’t say about yourself. For instance, you didn’t say you were a hard worker, you worked hard. You didn’t say you were honest, you … Continue reading

Posted in Humor, Opinion | Tagged , , , | 9 Comments


I wanted to write a blog post about the miserable customer service experience I am still receiving while trying to fix an error on a company issued Skype account. I gave up on ever actually using that account, and I’ve … Continue reading

Posted in Marketing, Opinion, Sports | Tagged , , , , , , , , , , , | Leave a comment