“You can help the next customer and then we can figure this out.”
No. No she can’t help the next customer. Your screwed up sale is already in the register. She can’t help me, or the next guy or the next guy until she finishes with you. You think that there is an error because you’re “pretty sure” you “paid $38.75” for 6 dozen donuts last week but the cash register is asking for $40.25 today.
You’ve acknowledged that the receipt is correct. You agree that the price is less than the “regular” price, but you’re “sure” that you paid less last week.
Maybe the price changed. Maybe the person last week made an error. Maybe you don’t get a senior discount for 6 dozen donuts. Maybe that was a special price for Leap Day. In any case, you’ve made your stand. You’ve drawn a line in the sand and you have to work it out now.
You’ve asked for a manager. He’s busy, but that’s OK. We can wait. The line is growing behind us. Oh, look, it’s out the door now. Nice going buddy.
Note: To make matters worse, when the manager came and adjusted the price, this guy stood there trying to explain things. He didn’t just want his $1.50, he wanted his case to be heard.