One-Liner Wednesday – Phone Problems

“#GoodNews: @ADNETTech fixed our phone problem. #BadNews: Now people can call me.”

tweetI am usually the first person in the office. I’m also responsible for the phones and the Internet, either one of which could have been causing the phone outage I noticed at 6:30 AM yesterday.

Of course, being responsible for solving the problem and being capable of solving the problem are often two very different things. Our phone system runs on a virtual computer and connects to the outside world via a virtual network interface card (NIC). Unfortunately, my friends at Stanley Tools haven’t invented the virtual FatMax Hammer, so I needed to call for assistance.

The guy who works for me, the one who actually understands all this stuff, responded very quickly. Unfortunately, he wasn’t able to get to the virtual thing to fix the other virtual thing, from within the virtual server room on his phone. That’s OK, that’s why we have ADNET Technologies. Their tech guy was able to burrow into the virtual bowels of our digital infrastructure and switch the phones from one virtual NIC to another and then reset the connection.

Yes, virtual things break, but they can be turned off and back on just like real things.

While these guys were crawling around in the Matrix, others were watching the situation on social media – because the first thing I did was tweet about it, I mean, who wouldn’t do that? They were preparing to marshal other resources, real ones if necessary, to solve the problem. All of this, before 7:00 AM, from a company whose phones were down.

Ain’t technology wonderful?

This post is part of Linda G. Hill’s One-Liner Wednesday series.

One Liner Wednesday

44 thoughts on “One-Liner Wednesday – Phone Problems

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      1. I’m retired now, but in the past I have been forced to deal with a technology problem. Hearing what sounds like a 12 year old on the other end and me saying slow down – is downright embarrassing. I’ve been known to pull up programs even my bosses didn’t know existed (purely by accident, I might add). Haha

        Liked by 1 person

  1. Can I just say that I “Virtually” understood all of that. I have a 3 node distributed database running on Amazon AWS that is all Virtual and is somewhere out there. It seems odd not to be able to “kick tyres (or tires)” when you need to.

    Liked by 1 person

    1. No special considerations were provided in exchange for this post. We’ve been with ADNET for over 20 years Paul, they really are pretty good at this stuff. I like that last line. Tweeting in the face of danger, I should get points for that :)

      Liked by 1 person

  2. Mercy.
    I, I repeat, I am the techie in our house. I, Dan, I am. Me.
    It’s so nice when the boy one comes over to do stuff. He teaches me new things so I can be a better techie for my family.
    I wouldn’t know what to do with the VPN and the woozlewarps and the doohickeys there, but I would certainly try. Yay for tech heroes!

    Liked by 3 people

    1. Some of this stuff is not worth attempting. It changes so often that if you aren’t doing it on a regular basis, you simply can’t keep up. We’ve been lucky. My in-house guy is really good and the outside folks are too.

      Liked by 1 person

  3. Thank God for tech savvy people! I did public relations for an Army signal unit for several years and I still don’t understand some of what they did or how they would do it in places where there were no electricity or water. Glad they got you all fixed up and so quickly.

    Liked by 1 person

      1. I would hope so. Yet, sometimes just getting the email to work (without putting in my pin code 3,485,219 times) is THE challenge for the day. Maybe the government could hire your folks?

        Liked by 1 person

  4. Technology and virtual things can drive me mad. Our system at the office is pretty good, except for the occasional day when they’re not. And then we wait for the IT mavens to work their magic. And wait. And wait. :)
    Sorry about your bad tech day.

    Liked by 1 person

  5. It does seem like the Matrix out there sometimes, Dan, and I admire people who can not only fix things, but get them fixed quickly/on time while being courteous. I have my own Neo, my IT husband, which helps a lot of the time, although we often have to deal with companies as well. Thankfully, he can understand what they’re talking about, which often makes things go much more easily and with better outcomes for us. However, speaking of phones, this same man hates messages, so he’s never set up his message box, a source of ongoing frustration to my dad and sometimes to the rest of us. Thank goodness for texting! On his last phone, he simply let the messages accumulate until the box was full and never emptied it. The box was mostly filled with irate messages from our younger daughter, which added a whole additional level of humor to the situation.

    janet

    Liked by 1 person

    1. Thanks Janet. I’m not good with voice messages, mainly because they are almost always from someone who wants to sell me something (often, a new phone system). I respond very quickly to text messages, pretty quickly to email and kinda-sorta quickly to voice mail.

      Liked by 1 person

  6. I tend to run to Verizon once a week, still having adjustments to my new phone a Galaxy number of some kind! I laugh a little under my breath because the guys point to the original businessperson, Ashley who talked me into this fancy newfangled phone. They always tell me SHE was my salesperson, so Ashley will be stuck with me until one of the guys next time sells me a new upgrade phone! :) This doesn’t really address your one liner but it addresses how I get around technology, I go to the “source” I pay every month a bill to, Dan! (Kind of what your company does to get these tech geeks to help you all hours. . .)

    Liked by 1 person

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