“#GoodNews: @ADNETTech fixed our phone problem. #BadNews: Now people can call me.”
Of course, being responsible for solving the problem and being capable of solving the problem are often two very different things. Our phone system runs on a virtual computer and connects to the outside world via a virtual network interface card (NIC). Unfortunately, my friends at Stanley Tools haven’t invented the virtual FatMax Hammer, so I needed to call for assistance.
The guy who works for me, the one who actually understands all this stuff, responded very quickly. Unfortunately, he wasn’t able to get to the virtual thing to fix the other virtual thing, from within the virtual server room on his phone. That’s OK, that’s why we have ADNET Technologies. Their tech guy was able to burrow into the virtual bowels of our digital infrastructure and switch the phones from one virtual NIC to another and then reset the connection.
Yes, virtual things break, but they can be turned off and back on just like real things.
While these guys were crawling around in the Matrix, others were watching the situation on social media – because the first thing I did was tweet about it, I mean, who wouldn’t do that? They were preparing to marshal other resources, real ones if necessary, to solve the problem. All of this, before 7:00 AM, from a company whose phones were down.
Ain’t technology wonderful?