Life After People

The lights are still on, but I am enjoying the view.

Remember the Discovery Channel show about how the natural processes and animals would gradually reclaim the planet from the ill-effects of humankind? Well, this post isn’t about that show (I did like it though). This is about the awkward phase we’re moving into where we will be dealing more and more with machines and robots than other human beings.

Two weeks ago, I spent a grand total of 24 hours on the ground in Chicago. I was flying to meet a good friend, who was kind enough to shepherd me around in whirlwind fashion, touring the city and some of the surrounding areas. We had agreed that the Chicago Marriott Hotel was a good place for me to stay, as it was convenient to the start of our walking tour. For the first time in my life, my stay in a hotel involved no people.

I made the reservation from their website, after being alerted to a terrific deal by an email from Marriott. On Friday afternoon, I checked-in on my phone using the Marriott app. On the cab ride from the airport on Saturday, the app notified me that my room was ready, and I downloaded my room key. Once at the hotel, I proceeded to my room, unlocked it using my iPhone, and less than 24 hours later, I checked-out from the app, as my friend ushered me to his car.

I think I’d prefer having an actual key card, but for one night in Chicago, the convenience of avoiding the line was worth the small anxiety of “what if my phone dies” – I’m not really an anxious person, I had that thought, but I quickly dispensed with it by reminding myself that I could still get a key.

That won’t always be the case.

At some point, human-less transactions like this will be the norm and finding a human will involve waiting in a long line, or perhaps paying a fee. Marriott has been incentivizing me (and others) to move in this direction for at least two years. I realized well over a year ago that if I hoped to ever have my early-arrival request honored, I needed to check-in via the app. That’s because other people were checking in, because Marriott was entering everyone who checked-in with the app into a 1,000,000 Reward Points give-away.

Initially, I still had to visit the front desk to get my room key. Then, about 8-12 months ago, depending on the hotel, I would go to a separate station designated for “Mobile Check-In Customers” where I would pick up my key. Today, in at least 25 Marriott hotels, I don’t need a physical key. I don’t travel that often, so I had never stayed in one of those hotels, until last week.

Locally, on an almost daily basis, I don’t need to hand cash or speak an order to the clerk at Dunkin’ Donuts. I can order on the app, pay with the app, and pick up my order from an unattended corner of the store. I don’t use that feature, but Dunkin’ Donuts wants me to. They routinely offer me free beverages or gobs of points toward free beverages if I will place an order via the app. I like the nice lady who usually works that shift, and I enjoy speaking with her as I place my order, so I am avoiding the app for as long as I can – i.e. until they lay that nice lady off.

Similarly, I don’t need to go to a human cashier at Home Depot, or Target, or Stop & Shop. I don’t need to find a person at Home Depot to help me find an item – the app tells me what row, and section the item is in, and how many to expect on the shelf.

Why the rush to have me be my own clerk? Money – of course. Think about that Dunkin’ Donuts store: coffee isn’t cheap, but the markup is high. Donuts are cheap, and the markup is high. Rent and human clerks aren’t cheap. The only way to reduce those costs is to get rid of humans and shrink the footprint of the stores.

Home Depot already has me picking, loading and delivering my own building material. The only human interaction is if I need assistance ordering big ticket items and if I stand in line to get a human cashier – a line that is getting longer and longer, as they reduce the number of human cashiers on duty.

Of course, the ultimate end game will be when I place the order via Home Depot’s app, and the driverless pickup arrives at my house an hour later with my plywood in the back.


Today’s gallery has a few more photos from Chicago, as well as a few from Great River Park, show why I am glad Daylight Saving Time is Over.

102 thoughts on “Life After People

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  1. Interesting, Dan! I’m not a fan of app usage, even though it’s convenient & faster. There are times when I like to talk to people in shops! Dunkin Donuts one of them when I’m on the east coast. Recently when I was on vacay in WA, my son used the Home Depot app and we were in & out of the store, everything found in record time. Gave me a positive experience! I do like my Amazon Prime app! 🎉Christine

    Liked by 1 person

  2. I have and use one store app. I like it okay. I can get behind any robot and machine so long as there’s an actual person at the end of a problem-solving line.
    No one in this house has adapted to DST yet. :(

    Liked by 1 person

    1. This is the DST part that I like, because I’m up and out early and I get to see some light. I use the Dunkin’ Donut app to pay, which saves me from needing cash, but I prefer to order at the counter. I really do like the people, and I like to see which donuts look good. Some of the apps are clearly designed to support a more automated experience, and that’s kind of sad.

      Liked by 1 person

    1. … and as we unlearn how to interact with others, behaviour will become worse than it already is, and people will become more distrustful and fearful of one another.

      I also fear for the loss of jobs – especially for young people. Many of these are entry-level jobs which allow young people to learn the basics of being employed. What kind of future will it be with so many have-nots?

      Liked by 4 people

        1. When in fact we are losing our jobs to big business trying to squeeze every possible dollar out of their bottom line … you know, because profits aren’t high enough already.
          … but let’s deflect the blame somewhere else.

          Liked by 2 people

    2. I worry about that too, Norm. It’s not like we perfected human interaction. I think we could still use some practice. Also, they automate the basic functions, but there’s a lot of non-quantitative value that comes from people working with people.

      Automating stuff has been how I’ve paid the bills for 40 years, but I do worry about how far we’re taking it.

      Like

  3. I have mixed views on this trend.
    On the one hand, if the person in the shop is not actually able to help with my query then I get annoyed and wish I’d just done the research myself online and used the app – especially if it subsequently turns out they don’t have what I want in stock so now I have wasted my time completely.
    On the other hand, the drive to reduce costs by companies, large and small, is not fully reflected in a reduced cost to the consumer – and that same consumer has to support the out of work person (who previously would have worked as the cashier etc) through a social welfare system, paid for through taxes. I believe that the long-term cost of this, and the almost certain knock on mental health issues of not having people work, will be detrimental to society in general.

    Liked by 2 people

    1. You raise a very good point, Les. A recent trip to Home Depot, I asked an employee where I could find something that wasn’t where I expected to find it. He didn’t know what I was talking about. He looked it up in the app and directed me to the right place. Then, when I got in line, the cashier told me “the self-checkout line is open.”

      All I could think is how these two are putting themselves out of work.

      I don’t think companies understand the value of entry-level jobs. They teach a lot of soft skills that are necessary in other jobs. I’m not sure anyone really has a plan for this, beyond collecting the higher profits.

      Liked by 2 people

  4. Wow. That was some storm, Dan. That one giant limb looks like a clawed hand. One of the great things about living in Costa Rica was no DST. Although it was a qucik trip, the Chicago visit sounds fun-except for the cold. What bride would choose that kind of temps for her wedding? Brrrrrr….wait….think I’ll design a furry stylish wedding dress….🤔Red is my favorite fall co,or. I am always xcited to find the one red leaf that usually falls around here. I’m looking forward to seeing some Autumn color! Great post.

    Liked by 1 person

    1. That was a big storm, Cheryl. The cold weather was the first dip into the 30s in Chicago this year. I think the bride was taking a chance, but I doubt she expected that kind of cold. We had similar weather this past weekend. The low was 17 overnight into Friday and 14 into Saturday – I had to work outside both days…brrrr.

      I would love for them to just end DST altogether. I also like the idea of merging eastern and central and then mountain and pacific, so there’s only two time zones in the US.

      Liked by 1 person

  5. As a retired HR exec, this is a very interesting time in the world. I vote for humans and the many opportunities for them to learn skills and support families, but I don’t get a vote – too old. :-) As I was reading this, it became very clear why people get hysterical when they can’t find their phone. They have handed over their entire life to this electronic device, and it can be lost or stolen.

    Liked by 3 people

    1. It’s true, Judy, there is a lot of our lives sitting on those little devices. I’m all for convenience, but the end-game isn’t a good one. Once the only thing retail companies have is the metrics they collect. we can expect to see much less variety.

      I remember that happening after Staples put every small stationary shop out of business. So many items that you could find in those stores just stopped becoming available at all. I used to love to shop in stationary stores. I found the best Christmas gift I ever gave my wife, a leather check book cover and a very narrow Cross pen. I bought that almost 20 years ago, and she still uses it.

      As I mentioned to Les, the value of entry-level jobs isn’t being considered in this race to eliminate jobs.

      Liked by 1 person

  6. My phone is so old, it won’t hold any apps. I keep saying that as long as I can make/receive a phone call and text, I am fine. But that Marriott sounds pretty great. One of these days I am going to have to break down and get something new. Interesting post, Dan.

    Liked by 1 person

    1. Thanks Lois. The Marriott app is nice, but the way they’ve promoted it makes it almost essential to someone who travels like I do. Then again, one of the reasons I gravitate to that hotel brand is the people have always been so nice. I’m not sure how a hospitality brand works without people.

      Like

    1. You’re holding out, like my wife, Pam. I’m not as worried about how quickly it’s happening as I am worried that it ends up going too far. People need to interact with people, more, not less. We already don’t understand each other. Isolation will just aggravate that.

      Liked by 2 people

    1. I’ve read that UPS is working to have multiple drones making deliveries of small items from the trucks, while drivers still handle the larger items. I guess that makes sense, at least it keeps some of the drivers employed.

      I don’t think we’re going to choose otherwise, but I’m not sure we won’t look back and regret not making that choice. Thanks for the comment, Val.

      Liked by 1 person

  7. Hi Dan – it is going so fast … I don’t use apps and really must … I’ll be getting a new phone soon – and then will upgrade with various things and start learning … it’s challenging … I thought I’d see out the email, website era ok – but looks like I might be overtaken .. thanks – cheers Hilary

    Liked by 1 person

  8. I remember years ago when I flew to Moscow on an e-ticket and I felt really uneasy not having a physical paper ticket. I am not sure paper tickets even exist now. I remember when I had to deal with bank tellers, but now can’t recall the last time that I interacted with one. In an interesting twist, this past week when I voted, we no longer used touch screens, but had to fill in ovals on a paper ballot, giving me flashbacks to standardized tests of the past. Then we had to feed our ballots into something that looked a lot like a shredder, but I assume it was a reader. Technology advances inexorably, but I resist in small ways–I use a wind-up watch and a 1954 Gillette razor with drop-in double edged blades (and a TracFone that is theoretically smart, but is an older Android that is not very smart).

    Liked by 1 person

    1. Even in my tech-job world, I use an analog watch, Mike. I remember being nervous about eTickets, and eFiling my Income Tax. I still try to get a paper boarding pass when I fly.

      We have the fill-in-the-ovals voting process. They used to give us a folder to carry our ballot to the scanner, but now we just walk it up in the clear, which kind of renders “secret ballot” a bit of a misnomer. In any case, you’re right about it making me feel like I’m taking one of those standardized tests.

      Like

  9. My brother and his girlfriend were visiting this weekend, extolling the virtues of mobile banking. No thanks, I’ll do my banking on the computer, at home, where I still write stuff in my checkbook. To me, all these mobile apps only means that people are not talking to each other at the dinner table or in life because their heads are down checking the weather, or the sports page, or using it to check in and out of a hotel (no offense to you). On the surface, it seems like the cool, high-tech thing to do. However, it means loss of jobs and human interaction, as others have commented. I use the self check-out any time I can, but only because I either don’t want to stand in a long line or my OCD wants to pack the groceries a certain way.

    Liked by 1 person

    1. We are still working out of a checkbook and paying bills through the mail. The rapid rise in the use of this kind of technology is going to put a lot of people out of work, and the removal of a lot of entry-level and part-time jobs. I don’t think the endgame will be good.

      The apps have become essential for travel. When I’ve had flights cancelled, I’ve only been able to make new connections because of the apps. Lines at the airport were hours long, as was the hold time on the phone.

      I love your reason for using the self-checkout for groceries. Don’t want the canned goods on top of the bread?

      Like

  10. Call me old fashion, but I enjoy person to person interaction at stores and businesses.
    Your post was a little scary as I realized that one day I may not be able to avoid the electronic and app way of life. :(
    I worry, where will everyone work?
    I haven’t come across the, hotel key on a phone option yet, but I haven’t look for it either. :)

    Liked by 1 person

    1. I enjoy face-to-face, too, but it seems to be available less and less often. I just recently dealt with a voice mail system that offered no way (including pressing 0) to get to a human being.

      Worrying about where people will work is a growing problem, and it’s going to be large. They say technology will open new jobs, but I don’t think they will open as fast as existing jobs are removed.

      Liked by 1 person

  11. A couple of things….I don’t like being pushed to app’s but if they make something quick and easy…I’m there, but eliminating human interaction is not good. Nothing works perfectly, so there will always need to be a “go to” such as a person. Interesting thing happened in our local Safeway Grocery Store…they took out the self check out lanes and replaced them with real check out lanes….the self checkout lanes were always busy, so not sure what that was about, but found it interesting.

    Daylight Savings Time….having lived with it my entire life up until 4 years ago, can’t even begin to tell you how much we love not switching. Only confusing part for us Arizonians is that weekend football games are an hour later than they normally are when everyone is on DST!! Small price to pay!! :)

    Liked by 1 person

    1. It’s funny Kirt. The good folks up in Massachusetts want to invoke DST year round, but they want all of New England to join them. My first thought was of the later football games.

      I enjoy having the option to use apps in some cases, but I worry about the loss of human interaction and the loss of jobs.

      I would imagine that at some point, “We have people” will be a marketing ploy by some companies.

      Liked by 2 people

      1. Weirdly enough, Dan back in the early 80″s…yes last century…I was working on a project for our bank to eliminate people from branches and automate everything….we ended up merging with another institution back them (that was the start of banking merger mania) before we could bring it to fruition. Thinking back on it…we were sticking our toe in the water way back then…

        Liked by 1 person

  12. Sobering thoughts. Money is usually the motivation, but a world with less interaction sounds like a chilling prospect. (Yet I already prefer to book hotel rooms online, so maybe I’m a hypocrite?)

    Liked by 1 person

  13. My husband stays in Marriott hotels when he travels for work (which he does a lot) so I will need to ask him if he has done this whole app check in thing. I think I would get paranoid about something going wrong because technology and I do not always get along and tend to have disputes at the most inconvenient times.

    The whole downsizing of staff is something that I have started to think about more. Our local Wawa (do you have those where you are? It’s a competitor to 7-11) is big on promoting the idea of ordering by app and then picking up but the staff at my local Wawa are all young people getting their first or second steps on the employment ladder and I hate the idea that all of this app purchasing means they can justify having fewer people working in the store. People need these entry level or supplemental jobs and I am not going to do them out of a job for the sake of saving me a short gobbet of time.

    Like

    1. We don’t have Wawa, but I understand and share your concern about the loss of entry level jobs.

      I also share your concern about when technology fails. My concern is what happens when it fails and there aren’t enough people to make it work. That’s why I made this trip. Southwest Airlines didn’t have the resources to handle the volume of flight changes during a massive storm.

      I usually choose to conduct business with a person, if I have the choice.

      Liked by 1 person

    1. That sounds like a wonderful kind of hotel. I will drive my own car as long as I can. I can’t speak for the delivery trucks, and I fear for the millions of drivers whose jobs are ultimately at risk by this technology.

      Like

  14. If it were not for your stories of traveling and commerce in this “modern” age, I’d be totally in the dark. And I have to confess, the dark is mighty appealing after I read this post. I don’t like the future. The present. The future IS the present, right? Nope, don’t care for it.

    But thanks.

    Liked by 1 person

    1. I think this is where I say “you’re welcome Maggie” but I’m not sure. Perhaps I’m the bearer of bad news. I just report what I see and hear. My view of the future is what my “peers” are all excited about. I think it’s about to cross a line, after which we’ll look back and say “we shouldn’t have done that.”

      Like

  15. I can never remember whether we’re on DST or off. It amuses me when people think it give us more daylight or similar things. I’d be happy to not change. I, too, worry about the disappearance of jobs because of technology, but I think we have to accept that this is going to happen and try to figure out what people at all levels will be able to do. I read somewhere that people might be paid for doing nothing. That would be horrible for everyone. Some types of jobs are more likely to be done by machines. Perhaps supporting small, local businesses is a start I think the growth of coffee/tea shops is a symptom of people wanting to be around other people, although those drinks might be made by machines alone at some point.

    The driverless car/vehicle isn’t ready for primetime yet, as this article shows: http://www.chicagotribune.com/bluesky/technology/ct-driverless-bus-crash-20171109-story.html. :-) I can see some advantages, but I like to drive, so I’m not excited about driverless vehicles.

    janet

    Liked by 1 person

    1. I’m not sure we have a plan for when technology starts eliminating jobs in waves, but I’m pretty sure that day will come. Everyone keeps saying that there will be “other” jobs, but I’m afraid the eliminations are going to happen much faster than the new jobs.

      Self-driving cars may be a ways away, but there was an article yesterday saying that self-driving trucks may be closer to reality than we think. That’s where the big savings are, but it’s also where millions of high-paying jobs are, many of which will be lost.

      I’m looking at worst-case scenarios, I know that. But, I’m afraid that we don’t have an effective plan.

      Liked by 1 person

  16. I haven’t had a hotel experience like yours, but I’m not surprised at all. I think a lot more people are going to find themselves without a job (not only those in the service industry) and not be able to support themselves or their families. Unfortunately, rather than plan for this future, most of our politicians will continue to profit off it it and blame the job losses on the “others.” I’m not sure where this will end up, but sometimes I’m glad that I’m as old as I am.

    Liked by 2 people

    1. Our politicians believe the industry spokespeople who say that “technology will eliminate jobs but it will create even more jobs that are higher paying and better.” Historically, technological advances have done that, but change is coming faster and faster and putting wide swaths of jobs at risk. Hospitality, retail, trucking are all long-held safe havens providing entry level jobs and all are targets. Legal documents, news stories and sports reports are being written by computers today, and more will be written that way in the near future.

      We (ordinary people) will end up with this mess in our laps. Sorry, that’s my guess. But thanks for your comment and for reading here.

      Liked by 1 person

  17. I liked the post but I’m not a fan of the diminishing human contact. Although, could they be freed up to do more acts of great service that do require human interaction? Serving you with your favorite drink, conversation or helping you choose activities.

    Liked by 1 person

    1. That’s the theory, Nick. That’s what all the companies say “we’re not eliminating jobs, we’re freeing people for better jobs.” But I’m afraid those jobs aren’t going to come to market as fast as others are being eliminated. Thanks for the comment.

      Like

  18. I’m not as confident in robots and self driving vehicles as those promoting are. I don’t think it’s ready. It’s certainly not secure from hackers. Will it ever be? Will robots be hack free? NO!

    Some days I’m looking at my little Roomba and wondering who’s talking to it. I’m very grateful it’s a dumb robot!

    I rarely use the ATM or Self check out. I want to interact with someone who knows me and talks small with me when I’m doing business. Through that we slowly come to know a little about each other and have a relationship. I’ve shopped in the same stores for decades b/c of the friendly, helpful people. I’ve banked in small friendly banks since I started using a bank.
    When they’ve bought out by big bank I switched banks.

    Saturday at Home Depot we needed a house key copied…Home Depot’s key copying machine couldn’t make the copy. They’re not allowed to make certain key types. I needed a real locksmith. It was an inconvenience, but in the end using a smaller local shop makes me feel more secure; it was worth it. Will they teach robots to be real locksmiths? Then install them in the BIG BOX hardware stores? I hope not!

    Getting back to self check-out at the grocery store; you can’t buy alcohol in the self-check out aisle, so that doesn’t work for me most weeks. Because wine, and beer! :) You need a real check out clerk for that.

    Chicago; I was there for one day in 1983. Until then I thought San Francisco was a BIG CITY. WOW, the skyscrapers in Chicago were enormous, and there were so, so many! I really wanted to go to the top of Sear’s Tower to see the view, but it was so foggy, or overcast that it would have been a waste so we went to an extra museum instead. The Shedd Aquarium. It was really neat, and I’m glad we went. We didn’t the Monterey Bay Aquarium then so the Shedd was a real treat.
    I’ve always wanted to get back there to shop the Mile of Shopping. Is that the Miracle Mile?

    Liked by 2 people

    1. I was staying in the Miracle Mile. I don’t know about shopping but it was live with people, on a cold gray Saturday, live with people.

      I like your story about the locksmith. Meanwhile, my wife was reading about Amazon’s plan to have you give their drivers an electronic key so they can enter your house and make deliveries to a specific place inside your home. This to avoid having your package stolen. The idea didn’t sit well with her.

      I prefer the local hardware store to the big box. It takes longer because we talk, but often, my plans change because we discuss better ideas. Self service assumes you know what your doing.

      I am not confident about self driving cars. Although, a robot that obeys the law might be safer than the morons I share the highway with during my commute 😏 Still, can you imagine traffic if every car was going the speed limit ??

      Liked by 1 person

        1. These companies sell themselves on the infallibility of their plans. The entrance would be on video, the key would only work for a limited time, blah, blah, blah, and during the holidays, we hire a million extra – temporary – drivers…yeah, what could go wrong?

          Liked by 1 person

  19. I’m creeped out using those cards and apps for things and services. I still resent not being issued a formal airline ticket and expected to check myself into the system. We’ve got lots of people on this earth, why not let them do some things?

    Liked by 1 person

  20. I don’t have a Home Depot here. I have a Lowe’s, which still has checkers and people to help load. The grocery store is another matter. I can choose between one of the machines or a clerk to get checked out. If I just have a few items, sure, I’ll use the machine. Otherwise, I will spend the time in line.

    Liked by 1 person

    1. We have Home Depot and Lowes, literally across the parking lot from each other. I like Lowes better for most things.

      I was in Target two weeks ago. They only had a cashier at two of 18 checkout stations, so I chose the self-checkout. The system froze and all four of those stations became non-responsive. It was a giant mess because there simply weren’t enough people to handle the customers.

      Liked by 1 person

      1. Kroger’s is pretty good about having enough staff available. It could be because this is a small town though. I’ve never had to go to a grocery store in Nashville or Knoxville.

        I like Lowes because they have the military discount, which my husband uses. Make items a tad cheaper.

        Liked by 1 person

  21. What is a great concern to me, Dan, is that we are becoming a human-less interaction society, both on the personal level and the business level. I think it is sad that technology is taking over human jobs. I was just speaking to a beautiful 31 year old young woman today in a blood lab, and she and I struck up a “heart to heart” conversation. She closed the door because she confided in me she could get in trouble for speaking to me candidly. Really? Yeah! She told me what scares her is she is seeing more and more suicides of people around her age because there just doesn’t seem to be hope anymore. As humans we were meant to have closeness and daily interactions. But now it seems the iPhone is taking over and humans are no longer human. I’m just relieved I am not a young person in this world. Sorry if I got off topic but what you wrote here had this conversation pop up in my mind.

    Liked by 1 person

      1. Has anyone stopped to “think” about Atlantis? Just asking. Humankind cannot keep up with technology which keeps going faster and faster and gets bigger and bigger. What is happening is downright scary.

        Like

  22. Great pictures, dark and light. You know, sometimes I don’t mind dealing with machines, but I sure don’t want to deal with them exclusively. I never use the self-check-out; I always manage to screw it up somehow. Any time somebody tells me breathlessly about something new that’s being automated, I’m like, “Great idea! What could possibly go wrong, right?” Uh-huh.

    Liked by 2 people

      1. I know it does feel weird and the phone key thing took a little bit for me to get used to and I was afraid the phone would die too. LOL Guess we think alike? But I do feel that gap of not meeting the front desk clerks and talking with them too. Guess it’s just me…and you.

        Liked by 2 people

  23. “People need to interact with people, more, not less. We already don’t understand each other. Isolation will just aggravate that.”

    This is exactly what I wanted to say. Thanks Dan.

    It has been raining a lot in Nairobi lately. On Tuesday last week, I got down from a bus after over 2 hours in the jam. I was exhausted. I saw a man with a motorcycle and I asked him if he would let me pay him to take me home. He agreed and explained that he was also going in the same direction. He turned out to be my neighbour. I had never seen him. I felt terrible.

    Liked by 1 person

    1. Thanks Peter. I doubt I would recognize most of my neighbors if I saw them outside of their yards.

      We do need more interaction. I agree that the loss of these entry-level jobs will only aggravate the already diminishing social skills among people.

      Liked by 1 person

  24. Skyscrapers with pink cotton candy and blue mixed in sky was especially pretty!
    Dan, I am not a fan of using my phone to download keys and using apps to order food, etc. I have only used Amazon online to buy books! Then, I had to call to make sure they had it right. 😉
    I really liked the night reflections of colorful buildings upon the water and the people less park walkway. Very amazing captures. You did well in your 24 hour nearly hectic schedule. Glad you are a calm man, Dan.

    Liked by 1 person

  25. this post is very unsettling and one of the many reasons I like living in such a rural place. More human interaction and less pressure to swiftly move to less humanity. I guess I still see that their are skills that will never be able to be totally replaced and we may need those skills one day when the power grid crashes.

    Liked by 1 person

    1. Thanks JoLynn. I hope that day doesn’t come, but I still pay attention to the human skills that will keep us going if it ever does. Sadly, in the absence of that crash, a lot of people are going to have their careers upended. I hope we figure out how to keep them employed.

      Like

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