Earlier this week, on my way home from Iowa, I had a 2 ½ hour layover in Detroit. That’s a long time between flights. I checked my email, caught up on some blog posts, and I walked. We’re having a walking contest at work, so I figured I could get some steps in. The sun was beginning to set, so I tried to get some pictures from vacant gates – I didn’t want to be the victim of a “see something – say something” moment.
Not wanting to go overboard on the healthy, I stopped at McDonald’s the third time I passed it. I ordered a Big Mac and a small fries.
Something was wrong at this Micky D’s. Things were being prepared that hadn’t been ordered, and several orders were missing things. In addition to that, they had run out of fresh beef and had to wait until someone brought more out.
The crowd started to build in size and people started getting antsy. People interested in fast food are impatient enough, people interested in fast food at an airport – don’t go there. One young woman took charge and single-handily kept everyone engaged and amused.
She offered to give a cup to anybody who wanted to get their drink while they waited for their food.
She started checking orders against the receipt the customers were holding. She added every missing item before each customer got their bag.
She kept explaining and apologizing for the delay and gave us pretty accurate estimates on when the new burgers would start to flow.
In between her updates and the trickling supply of food being delivered, people started to return to an uneasy state. Shifting from foot-to-foot, looking at watches, looking at phones, peeking around the corner to see if burgers were coming. The young woman kept talking to people. She kept engaging individuals and the crowd at large. At one point, she practically screamed:
“Y’all Look at that sunset! Isn’t that beautiful?”
Everybody turned around. Half the people fumbled for their phones and took pictures of the sunset. It didn’t matter that the sun was setting outside the window across the terminal that was reflecting everything going on in the airport, it was a beautiful sight. I had several pictures of the sunset already, but I snagged some form McDonald’s.
It’s amazing how someone with the presence of mind to communicate, educate and entertain people can defuse a situation on the brink of disaster.
This post is part of Linda G. Hill’s fun weekly series One-Liner Wednesday. If you have a one-liner, I’d encourage you to join in on the fun. You can follow this link to participate and to see the one-liners from the other participants.