I have been known to give the big-box hardware stores a rough ride here at No Facilities. I prefer my local hardware store, but there are some things they don’t carry. Last summer, the things they didn’t carry were two motion sensing outdoor floodlights.
If you’re anywhere near my age, you remember a limited variety of light fixtures that had two articulating light sockets. Each socket held a 150-Watt floodlight bulb. You’d likely pay $19 – $29 here in the US for a fixture and about $3.50 for each of the two bulbs that the box clearly indicated were not included. Some of these fixtures had a small module hanging down that sensed motion and the ambient light level. Walk in the fixtures field of “vision” at night and “bink” the lamps came on, and stayed on for about 10 minutes. Easy-peasy.
Today, the lamps are LEDs and integrated with the fixtures. There are a seemingly endless variety of lamp sizes, shapes, brightness and colors. The prices for these fixtures run from $59 to $149 at my local big-box store. When I bought new lamps last summer, one was $59 and one was $89.
Recently, the $59 lamp stopped working. It turns on at the first sign of motion, but it never shuts off.
I stopped into the big-box store on my way to work, to buy a replacement. I noticed that the box indicated that the lamp has a “Five-Year Warranty.” I stopped at the Customer Service desk. I was fully expecting to be told to contact the manufacturer. I further assumed they would tell me to send the unit back – in its original packaging which I don’t have. I asked the Customer Service rep if he had any advice. His answer:
“After you install the new lamp, bring the old lamp, the old receipt and this receipt back here. We’ll refund the original amount.”
This post is part of Linda G. Hill’s fun weekly series One-Liner Wednesday. If you have a one-liner, I’d encourage you to join in on the fun. You can follow this link to participate and to see the one-liners from the other participants.