
Last week, when I was being cynical, Jennie left a comment in which she suggested that the erosion of news began with the CBS show “60 Minutes.” I told her that she reminded me of a story about that show, and she encouraged me to share it. Note: I’m not blaming Jennie if you don’t like this post – she’s way too nice to toss under the bus. My blog, my responsibility. Anyway, let’s jump back to 1978.
In September of 1978, I moved from New York City to Seattle Washington. The owner-operator driver and his buddy did a good job of schlepping my furniture 2,900 miles (4667 km), but the moving company they worked for was awful. The estimated cost was way beyond reality. This was at a time when interest rates were 9-percent and climbing, so having someone else’s money made a big difference.
I had researched moving, as best one could pre-Internet and I knew what to do. The cost of the move was a function of weight and distance. Distance between the two points was fixed, regardless of the route of the truck, so the only variable was the weight of your belongings. The single-most important thing to do was to get an accurate weight as soon as possible. I knew they had over-estimated. The agent told us the estimate was likely a “little higher than necessary,” but that that was good, because if it was under, I would have to have cash or a cashier’s check before they would unload. In a new city, that might be hard.
It had been suggested that I follow the driver to the scales and get a copy of the slip. Unfortunately, the driver said: “I can’t do that, we have a load already on the truck, and it hasn’t been weighed.”
I had made arrangements to have my new landlady meet the movers. Everything was labeled as to where it was supposed to go. That took a lot of work, but surely it would pay off once I got to Seattle and everything was where it belonged. Except, when I got to Seattle, the movers hadn’t yet arrived.
Long-distance movers go wherever the next job is. From New York, they picked up a load in New Jersey that was on its way to Tennessee, and so forth. You never know how little you have until you see it expertly stuffed into the back of a 40-foot trailer.
When the movers did arrive, they apologized for having picked up a load in Portland that wasn’t weighed and said they wouldn’t be able to give me an accurate weight until they dropped that load in Phoenix. The driver gave me a “ballpark” estimate that indicated I was owed a refund of almost $2,000.
Of course, on the way to Phoenix, there was another load, and another load, and so on and so forth. This dragged on for weeks.
In October, while I was impatiently waiting for the bureau of weights and measures to rule, 60 Minutes did a segment on the various ways major moving companies were ripping people off. Overestimating the cost and delaying an accurate rate was #1. No surprise, but misery loves company, so at least I had that going for me.
The following week, during the “Letters” portion of the news show, a Vice President from the moving company holding my money wrote to thank 60 Minutes for exposing the problems in his industry. He claimed that his company was different, but that the bad actors were giving the entire industry a bad name.
I called 60 Minutes to ask if I could send a letter in rebuttal to that guy’s letter. I spoke with a member of the production crew. He was interested in my story, and the fact that I had documentation of the more than 6-week delay of my substantial refund. He said I could give him the information and my “letter” would surely be read on the air. Then he asked me:
“So, Dan, do you want your fifteen seconds of fame, or do you want your money?”
Well, having just moved cross-country, and having encountered more unexpected expenses than I could ever imagine, what I needed was the money. He said he would make a phone call on my behalf.
Remarkably, the moving company was able to get an accurate weight that very day. The estimated weight had been more than twice the actual. I had my refund two days later.
Some pictures from our weekend with the critters.
I would have also taken the money, Dan. I’m glad you got it back. Our trees are just starting to get yellow, red and brown leaves now.
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Changing seasons. It’s a constant show, Roberta. Thanks for the confirmation on my choice. VCRs hadn’t been invented yet, there would be no record, anyway.
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I loved 60 Minutes. And I miss those guys. I think the ‘news’ reporting crisis occurred around the same time that social media skyrocketed and the most important thing in the minds of millions of Americans was what the Kardashians were doing and who was the Most recent brunt of Simon’s ( aka, American Idol) angry diatribe. The population gets what it demands and the masses were demanding drama and entertainment. The majority of our youth doesn’t want to hear about serious ‘stuff’ as they busily rally towards free college education while posting duck lipped selfies and ripped abs from their bathrooms and gyms. Now, I have raised four sons who are among those youth; but they do care about social and world matters as do many young people. But, just like Mr Clean convinces people that the right cleaner will do the work for them, the majority of recent reporting is a con game, where the ‘right’ information gets out based on the greatest demand. It’s all about numbers, ratings and money. I do not discount any news reports as ‘fake’ just because I don’t like them, however, because at this point it is still better than no news at all.
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Thanks Cheryl. I liked the in-depth reporting on 60 Minutes in the early years. I’m not sure how it has held up. There are still good news outlets, but they’re getting harder and harder to find amid the entertainment.
My encounter was practical. Maybe today, if I was in my 20s, I’d opt for the rebuttal. I’ve save it and share it all over social media and bask in my giant slaying fame. Of course, it would take months for me to get my money, but I’d have been famous for a bit. In 1978, we didn’t even have VCRs. I would have had to call my parents to make sure they were watching (and my dad would have said “you should have taken the money”).
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I know I sound old but I miss the days when no one cared what I was eating, or drinking. I guess that’s the extent of my ‘fame’ n social media. And what animals I encountered. Lol. I’m impressed with your moment of fame. I would definitely have taken the money. Fame is a slippery slope in the best of circumstances…
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I do care about what animals you encounter, because you get the best photos of those critters.
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😊
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I’m confused. Why couldn’t you have 15 seconds of fame… and your money!
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I would have eventually gotten the money, but the guy suggested the company would be motivated to keep my letter off the air more than they would by a desire to respond to my claim. If the letter was aired, the damage would be done. I’d have no leverage and they’d have no incentive.
It was a lot of money, and didn’t have the luxury of time.
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Don’t blame you there. Money beats fame…
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I would’ve sold the ‘fame’ too. Money pays the bills!
Those shots of MuMu are terrific. She has the ‘stink eye’ down pat! “Learn to use a litter box”…..priceless!
Maddie is definitely in her element when she’s outside. She’s going to love having the use of her decks for the next several months without having to share them with endless tools and piles of lumber. Just sunshine and fresh air and mom and dad. And a squirrel or two!
🐾Ginger 🐾
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Thanks Ginger. Hardly anyone would have cared about the fame, it wasn’t like I could post it on Facebook ;-) Cold hard cash was much more interesting.
MuMu and I are working out our routine. So far, I think it goes – she sits on the shelf whenever she wants, and I scratch/brush/pet her at those times. Yeah, that’s it.
Maddie is liking the warmer days. She got a long walk yesterday and a nice little bit of deck time. There aren’t any big outdoor projects this year, so the deck will be for relaxing. I look forward to sitting there with an ice cold something, escaping the sun, not seeking it out.
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What a nightmare story! I can see why my 60 Minutes comment triggered this story of yours. And to think the weighing and issuing of the check somehow happened immediately. Hmmm… too bad the letter and 15 minutes of fame wasn’t part of the package, too.
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The letter would have been fun to see, but I doubt I would have had the refund in time to buy tickets back east for a Christmas visit. I had leverage for about 3 days. I took advantage of that. It was a nightmare, but it was one a lot of people making long-distance moves were having. When I moved back, I knew better than to accept the initial estimate on weight. Plus, my stuff was going into storage, so any over payment went to the cost of storage.
Thanks for jogging this memory loose, Jennie.
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Makes perfect sense, Dan. Glad to be the memory jogger. 🙂
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Great story, I actually remember that whole expose’ regarding moving companies.
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Wow! Good memory. Those companies were ruthless. I was lucky that the timing worked for me.
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You definitely did the right thing! What a shame there are so many people ready to scam others out of their hard-earned money! :(
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They’re still out there, today. Kim. You have to be careful.
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Interesting tale Dan. Having witnessed the reality tv phenomenon it is not so shocking to see it hit the news side of things. Watching election coverage really shows how thin the reporting coverage is. There are very few local reporters anymore. And that makes for very few local stories. On another subject I am glad one of us is getting morning walks. Though I am sure to be correcting that soon.
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Thanks John. Maddie and I just got back from our walk. No local stories to report, but she tried sniffing out every lead.
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I would have taken the money too.
Sunset and the ball field are looking good. A few trees are showing signs of spring here, but most are not.
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Thanks Deborah. Yeah, a few are getting their green on but not many. But, the high today is 72. Then 67 then mid-50s the rest of the week.
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Oh, that’s going to kick in Spring!
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Wow, Dan. Imagine if you tried to call now. You would be stuck in voicemail hell. I’d have taken the money, also. The trash-talking birds are back! Can spring be far behind?! MiMi–keeping telling him. One of these days he will find another place for those darn glasses! Have a good week, Dan.
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Thanks Lois. I told the birds they had to give you a show. I can’t imagine trying to call anyone today. I could try embarrassing them on Twitter…
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Love this post – fame or money. Money wins every time in my book. I’m still chuckling here. :-)
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Ha ha – thanks Judy.
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I didn’t know that’s how moving companies work filling their trucks. I just naively assumed that they picked up your stuff and moved it pronto to it’s destination.
I would have taken the money too – but 6 weeks? And over double the estimated weight? That’s shameful.
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It was. It took over three weeks to get the furniture there. I had no idea. My stuff toured the country without me. My stuff took up so little room in that trailer. The estimate was a total scam. They banked a big up front payment and held on as long as they could.
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I found your story to be very … moving. Very glad the good guy won in this instance!
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Ugh…Thanks Steve. It was interesting to consider, but i needed the money.
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Beat me to it, Steve.
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I found your story to be very … moving. Very glad the good guy won in this instance!
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Fascinating story that rings true to this day. I’d have foregone fame, too. I’m surprised you ever moved again after that experience.
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Thanks Ally. Three years later I was moving from Seattle to CT, but I was smarter. I refused to accept their estimate. We negotiated a reasonable amount. I’ve never hired movers since then.
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Thinking about it, and it took George’s stuff less time to cross the Atlantic than it did for your items to make their way cross-country. Every time I hear a story like this, it makes my skin crawl about how folks complain about government regulations as “growth killers” or whatever. Also this gave me flashbacks to moving from Louisiana to here in a U-haul truck with a regulator set to about 63. Longest. Drive. Ever. 21 hours from Hattiesburg, MS to Gaithersburg, MD.
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I’ve done the long haul in a rental truck. I know that feeling. My furniture saw more of the USA than I did.
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Oh how I hate being delayed getting ripped off! Oh, and being lied to. I’m so glad you stuck to your guns, exposed the truth and got your long-awaited refund. Some people would just roll over and die rater than fight for what’s right. Great job, Dan. No push-over in your blood. I really like how you capture MuMu peeking from behind the curtain. Cats are so mysterious. That’s what draws me to them. But we have dogs instead because Buck doesn’t like cats. That’s funny because he married a hellcat.
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Thanks Sandi. I’m actually pretty easy to take advantage of (my wife has pointed that out more than once), but once you push me too far, it’s over.
MuMu gives me so many opportunities to catch her pretty face in a cute or mysterious pose. Sometimes, she sees me trying to get a picture and she moves.
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I can tell that you are easy-going. I’ve been taken advantage of, too but like you, when I’ve had enough I fight back.
Our dogs rarely sit still for me to take a picture and their cute poses are impossible. I’m glad you can get MuMu’s sweet poses. Have you ever thought of enlarging them and having them framed?
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We have a number of their pictures hanging around here. I miss a lot of Maddie poses, as she turns away just before I snap.
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It’s great that you have pictures of them hanging. I hate when our dogs turn away the minute I snap their picture. I think they do it on purpose.
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They do – they absolutely do.
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It’s amazing what a threat of exposure from the right source can sometimes do , eh !
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It’s true, Dan. The guy was nice enough to make that call for me, and it worked.
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Wow, live and learn, eh? Always good to get the money!
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Thanks GP. The small amount of fame would have been fleeting. The money was long overdue.
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During harvest, I work in the scale house at the farm. My job is to register the weight of the trucks returning from the fields before the corn or beans are dumped into the bin. The truck weights are well known, since we use the same trucks year after year, so all we have to do is subtract the ‘tare’ (the weight of the empty truck) from what the scale weight to get the yield.
Halfway through harvest, I heard, “Something ain’t right here.”
“What?”
“Let me see the tickets.”
“Is there a problem?”
“Yeah, Old Rusty is heavier than that. We had to repair her this summer with about a half ton of new steel.”
“Oh, what does that mean.”
“Means you got a lot of adjustments to make.”
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Maybe my movers were using old rusty 😏 it wouldn’t surprise me. Would have been nice to know about that work ahead of time.
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Good choice on the 15 minutes of fame. Does this mean the company had your stuff for six weeks? or did I misunderstand? Super photos and I’m glad Maddie gets a laydown once in a while.
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They had my stuff for about 3-4 weeks. They had my money for almost two months. Maddie gets her exercise and her rest 🙂
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Moving quite a few times I sympathize. We had movers take a load from Houston to Montgomery, CO and put it in storage until we could find a place to settle. Bug mistake, things of value were broken, sentimental items also. They stacked heavy wooden chairs on a fabric sofa, etc. Total disaster. Moving is no fun and very expensive.
Sent from my iPad
>
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I’m sorry you had to go through that. On the way back east, I sold everything I could before moving. A little went into storage, but not much. We did ok with that. Plus, we owed them money when it was time to get it out of storage. Not much, but it was a better feeling
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I’m guessing the 60 minutes guy called the moving company guy and asked, “Do you want to give him his money back or do you want more than 15 minutes of fame?” Glad that worked out for you, Dan. Who knows how long you might have been waiting for your money.
Your photos reminded me that this past week a lot of snow has melted, I’ve seen several formations of geese and a mourning dove has shown up on our balcony to taunt the kids. Spring is arriving! Let it be!
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Let it be, indeed, Mary. We don’t have any snow to melt, but it’s getting a little green.
I know there were people who waited longer and for more money than I had tied up. I was young, moving from apartment to apartment. There were people who had moved whole houses. Those guys did this because they could. If you needed them, you really had no other option.
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I haven’t moved very often but each time I did, the cost of hiring a moving company was just too much so I sweet talked friends with trucks instead. Reading about your experience makes me happy I cheaped out (and that I wasn’t moving farther than the next town). I think going for the money was the right choice – fortunately, you also got the satisfaction that you put the fear of God into those crooks.
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Cross country (and back) were the only times I used a moving company. After that, it was f try friends.
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For the record, I think you made the right decision. If that 15 seconds could have earned you money, and then more money in syndication, that’d be different.
Your pets are so cute! I love the litter box comment! Haha!
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Thanks. I don’t remember CBS mentioning royalties or residuals. Maybe if they had had a prize for best rebuttal letter. I think I took the right option.
These girls are pretty cute. I think, when MuMu sees me outside with Maddie, she thinks, “he could be in here brushing me.” But then, that’s how cats are.
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Hi Dan – well what a rigmarole … you could have written lots of stories about your furniture as it traversed around the states of the USA. I’ve no idea if I was ripped off shipping stuff out to South Africa, and then back some years later – it worked and I was grateful. I’ve moved a few times here … and will now go for the little guy – the storage people recommended someone to me – when I went to Canada. If you don’t know your way round then … it’s difficult to find out. Glad you got your money back though and were able to fly across for Christmas … great memory – cheers Hilary
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Thanks Hilary. Cross country is bad enough. I can’t imagine moving country to country. I’m glad that worked out well for you. When I moved back east, the furniture was sent to storage and I took a leisurely drive across Canada. From the Peace Arch in BC to Montreal and then back down into New England.
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The drive across Canada – I’d have loved to have done that journey. Not sure how I coped with the moves … actually the Canadian ones were ‘relatively easy’ – cramming everything into a few suitcases: I was more concerned about arriving back and hoping me and the luggage would all fit in my brother’s car!! One just got on with it I guess … life is life – make a decision and then get on with all the other bits and bobs. I’m glad I’m back here – but would loved to have explored more of Canada, particularly both coasts … cheers Hilary
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The thing that surprised me about Canada is that since the Rocky Mountains drift to the west, the Canadian midwest (or Canadian Kansas as I started calling it) comes up quicker and seems to last longer than the US midwest. I remember staying in Banff, and then I remember Thunder Bay. The rest is a bit of a blur. But, it was an interesting ride.
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Wow! The power of the press! I would have taken the money too, Dan.
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It was pretty amazing, Laurie. It was the only choice for me at that time.
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It’s amazing what a celebrity can do, isn’t it?
The 1980s weren’t all that much better with interest rates. I felt so lucky to be about to get my townhouse at 8%.
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I think the early 80s were worse. From 9%, the Prime Rate made it up to 17-18%. You were lucky.
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I guess I was lucky. I bought my townhouse in 1985.
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Wow what an history of good archivement and if I may ask please how old are you now?
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I am in my 60s and retired.
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You have some great captures there!
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Thanks Damyanti, and thanks for the tweet. I hope you’re doing well.
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Well horsefeathers! I made a nice, relevant long comment, but lost it when my Internet dropped (as usual… no wonder I get tired). Not retyping that. So hello from Jinx to his crow buddies. Hugs.
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I always think of Jinx when I see them :)
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The power of the media! When it is used for good instead of evil.
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Back when you could count on good to triumph over evil
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I’m sorry that tree might be coming down. But you made a good decision about the money and to call so the moving company didn’t get away with it.
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They have been ruthlessly “pruning” trees throughout the state after a freak October storm brought power lines down about 10 years ago and left us without power for 10 days. Unfortunately, there doesn’t seem to be much thought put into the way they do the pruning, and some trees have dies as a result. The power company prunes it, but if it dies, it’s up to you to remove it. I’d say “don’t get me started” but I guess that ship has sailed.
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That’s crazy that they killed the tree and you have to take it down. They want to minimize the times they have to come back and prune again, so they over “prune.” I’d be takin names and takin pictures. Oooh, you got me started, Dan.
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Am working hard day and night to see or to know more about techonology and people in it and their own self creative discovery and development see this is wonderful linkedin#techthatmatters/#beachcleanup
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That field requires night and day work, just to keep up.
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You did the right thing by going for the check instead of 15 minutes and all that would have ensued that way – and love the photos
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Thanks. The response would have felt good, but the refund was necessary.
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You made the right choice… my episode of Barnwood Builders paid in lumber so we guess about 800 dollars and my portion of State Plate was less… so if you got 2000 back that was a great rate for 15 minutes… :)
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Haha – that’s pretty good math, JoLynn. It is a good way of looking at it.
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Wow…what a moving mess. Glad you got the refund taken care of. Thanks for sharing…and as always, love the pics!
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Thanks Kirt. It was a mess. I was more prepared when it came time to move back.
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I believe in those days you took the right decision. If this would have happened now, I am sure you would have opted for ‘live on air’ and the magic of social media would have done the best for you to get back money!!
Thoroughly enjoyed your story and beautiful pictures 🙂
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Thanks. Today, I might have gone straight to Twitter, but this was very effective.
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You chose well, Grasshopper! Fame don’t lime the Corona.
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Ha ha – it do not.
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What an amazing coincidence!
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It worked well for me.
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