A few weeks ago, I wrote about wrestling with a bear, as a metaphor for fighting my way through customer service at my insurance company. I finally got the paperwork I needed from them, as well as a survey in which I could rate the representative I dealt with.
I despise those surveys.
Nowhere in any of those surveys do you get to say “the customer service representative was wonderful, but your company policies prevented her from actually helping me. She’s fine, you…” Well, you know what comes next.
Most people don’t want to get the helpless representative in trouble, so they give a good rating and then the company boasts a 99% satisfied customer base.
While it took over a month to get a letter from that insurance company indicating that I do, in fact have insurance with them, on the second day of every month, I open my email to find this subject line in my inbox:
“Thank you for submitting your payment. “
Of course, if they were being accurate, they would say:
“Good morning. While you were sleeping, we reached into your checking account and took the premium you owed us for your insurance.”
I’m reasonably sure the only way I could get a truly personal message from these guys would be if there wasn’t enough money in my checking account to cover that premium payment.
Note: Some of you might have noticed that there were no images with yesterday’s post. I forgot. Hopefully, I remembered to include them today.
This post is part of Linda G. Hill’s fun weekly series One-Liner Wednesday. If you would like to join in on the fun, you can follow this link to participate and to see the one-liners from the other participants.