As I’ve been trying to provide a little guidance about the Block Editor, I’ve had to learn a few things about the editor. It’s not much help to say, “just go poke around and see what you can find out.” It would be even less help to say, “oh, you probably can’t do that.” Yet, that is the way I was treated by the company that hosts our family email.
Earlier this year, this company switched our email from an in-house (their house not ours) mail server to Microsoft’s Office 365 platform. We didn’t ask for this change, and we weren’t happy with it – are you sensing a pattern here? If the following seems long and boring, please believe me when I say this is distilled from an online chat session that lasted almost two hours.
When we log in to check our email, our provider authenticates us (username and password) and sends us to the Office 365 Home screen. We then have to open our inbox. Since the only thing we use in this Office 365 implementation (we already have an Office 365 subscription) is the email, we want to go straight to the inbox.
The tech-support technician told me they could not accommodate my request. I disagreed. He insisted. I disagreed. He checked with his colleagues, they agreed with him. I disagreed. In my defense, I sent him text from several articles that said that what I wanted to do was in fact, possible. I even sent him a link that explained what they needed to do to accommodate my request. I added that when we implemented Office 365 in my department while I was still employed, we were able to do exactly what I wanted to do.
He refused to help, insisting that I was asking the impossible. After the chat session ended, another hour’s worth of research led me to a solution I could implement from my side of the equation. That solution works well. So, my one-liner for this week is:
“You can’t possibly help others if you don’t know what you’re doing!”
This post is part of Linda G. Hill’s fun weekly series One-Liner Wednesday. If you would like to join in on the fun, you can follow this link to participate and to see the one-liners from the other participants.