It has been nine months since I first notified the WordPress Happiness Engineers that some of my followers were being dropped. We suffered through the denial phase for a while, but finally, they agreed that something was wrong.
I continued complaining. They continued saying, “we’re working on it.”
I complained and complained and complained. They closed my ticket. They said, “we’re still working on this, but the ticket has been open too long.”
I switched to following the subject on GitHub, where the programmers, designers and analysts comment on the issue – from time to time, and report progress – or not, as has been the case. I signed up for alerts, and I’ve responded to every comment (there haven’t been that many). I’ve been told, “this issue is very important to us,” and “we have escalated this to the highest level,” and “we absolutely want to solve this problem!” But, like I said, it’s been nine months.
If you don’t mind, would you please click the entry in the poll below that best describes your situation. If you want to also leave a comment, I’d appreciate it. I plan to send a link to this post to the Happiness Engineers on Tuesday, January 11th. I don’t expect it will do any good, but it’s the best I can do – I’m only a paying customer – I don’t have any real leverage because I don’t think they really care as much as they say they do.
For the record, I worked in systems development for 42 years (I know, I’ve said this before). If I had let a problem that was affecting our customers run on for nine months, I would have only been an employee for three of them (and during that time, there would been no chocolate).