No, not you. Not anyone who comes to read this blog. That’s the observation a friend and I reached after he was dealing with a cable company. Seems the cable company made some “upgrades” which caused a number of customers to lose their connections. The cable company said that it couldn’t have been related to the work they did.
Between my friend and I, we have about 85 years’ experience working with computers and communication technology. I agreed with his comment to the cable company:
“When something was working before you did what you did, what you did is the reason it isn’t working now.”
This post is part of Linda G. Hill’s fun weekly series One-Liner Wednesday. If you have a one-liner, or if you would like to join in on the fun, you can follow this link to participate and to see the one-liners from the other participants.

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We’re the kings of having cable problems after unsolicited “upgrades.” Then, it takes them at least a week to get to our house, and the problem is often not solved the first time.
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That’s what this guy is going through. Upgrade – two (failed) attempts to fix it – now scheduled for next week.
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I think we’re being upgraded into oblivion. What an infinite loop of “your call is important to us.” What really is important is to see photos like that one of the moon, which is lovely, and the leaf close-up, which is one of your best, I think. I suppose I have to acknowledge that I couldn’t see them without the technology, but I do wish they’d apply the old “if it ain’t broke, don’t fix it.” As for that snow, it looks awful — a whole lot of work and worry.
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“Your call is important…No, wait, your payment is important. We could live without your call. Please enjoy 45 minutes of the worst music on earth.”
I don’t know how I still see autumn leaves in March, but I really liked that one. I’m glad you did. The snow was wet and heavy, but jogging behind the machine wasn’t too bad. Up and over the hump, Maureen. See you on the other side.
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I should have cried, but I laughed. Your version of the robot message is such lovely snark. It is exactly what they mean. Jogging behind a snow blower is way down on my list of things I want to do.
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I’m glad you can laugh. I suppose ‘walking fast’ would be more accurate.
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The moon and the frosty leaf are my favorites, too!
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Thanks Liz!
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You’re welcome, Dan!
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They are really good!
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Gre
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Cats are so subtle. And if that doesn’t work they cuff you …
There are times I wish we had cable out here in the sticks and then I hear people complain how often it goes out and change my mind…
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Preston is anything but subtle. I could fill a month’s worth of one-liners with his “hints” about food. “You came into the kitchen, so you must want to feed me.”
We now have two services in our town competing for our internet business. It’s amazing how accommodating our cable provider has become. “Fix your problem? No problem. Lower your rate? No problem.”
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Maine doesn’t allow that. Each company works out a deal with a town and no other company can operate there. It’s complete BS.
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We can’t have competing cable companies, but we have Cox Cable and two Internet providers. If you go with the internet, you have to get something like YouTube TV or a streaming service.
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We have Direct TV which is pricey but reliable for us.. and a slow as molasses broadband internet through our phone line.
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OMG, that comment to the cable company is perfect – I’m still laughing about it. It applies to many things.
(Now – if I can only figure out what I did before my printer quit scanning.)
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Haha – it was probably your cable company, GP. I blame them for everything.
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Of course!
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Love the comment because I get so sick of all the upgrades and the resulting issues the consumer dealers with. The average consumer is left with opting in or out of upgrades because we don’t have the experience you do to review what it includes and decide on a time by time basis. Can’t win. Hope you got your snow cleared.
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It was still snowing when I cleared the soupy mix on the driveway and sidewalk, but the remaining snow was melting as it landed. The plow came by again, so I have to clean the sidewalk one more time, but we’re good. I’m guessing you got a lot more than we did. I hope the new machine worked well.
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We got 10″ of heavy wet sludge. I was down and out so my grandson used the Toro, and it worked like a charm even throwing the wet stuff and didn’t clog up once. So, yesterday when the end of the main driveway, leftover snow, and in between vehicles needed clearing, my daughter even used ours instead of her big one because it works well and doesn’t clog up. Yes, I’ve used your spray, thank you very much. :-)
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I hope you’re feeling better. I’m glad you got that mess cleaned up. After I finished, the plow came back and spread mostly slush up onto the driveway. I decided to just let it melt. That spray works well.
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Love this one liner. Gets right to the heart of the problem. As far as contacting any company these days, my phone call can’t be as important to them as they claim or they would put me through to a human being instead of a robot! 😡
Love the moon shot. And Smokey looks quite pleased with himself for snagging a peanut.
Am I seeing a bunny hunkered down in those leaves, or are my eyes playing tricks on me?
Preston just wants to be sure you didn’t forget where his treats are. Gosh he’s beautiful.
The Nor’easter was kinder to us than expected. I am very grateful! Looks like your snowblower worked overtime!
Ginger
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This comment is important to me, Ginger. Please remain on the page while I craft my reply.
A friend once told me that the secret to keeping the snow blower from clogging on the heavy wet stuff is to go fast. I always thought he just liked to go fast, but it does work better than chugging along at a slow pace.
No bunny in with the leaves, but judging from the footprints in the snow, they are out and about.
As for the upgrades, yeah, they fail as often as they work, but good luck finding a human. Now they say “customers prefer online tech-support,” but they tell their Board Members, “we’re saving tons of money by using robots.”
Preston also likes to make sure I don’t oversleep. He’s good like that.
I’m glad you didn’t get hammered too badly by the storm.
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Good one, Dan.
Everytime the cable company comes out because our service is degraded, they always say, “It must be the wiring in your house.”Ffunny, though, they always seem to find something outside that fixes “our wiring problem”.
The air looks crisp in your photos. Today we are hovering around 32° F.
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Yeah, they always seem to forget to call back and say, “Oh, this was on us.” The air always seems to be nice between storms.
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They never want to take ownership. I hope this will be winter’s last push before spring.
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Me, too!
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Your friend’s comment to the cable company is spot on!
And my cat gives me that same look, LOL!
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I know, right. “We made a change in your area and you and several neighbors are now without service, but it must be you.” I love their logic.
I was cat sitting for our daughter. I don’t think Preston trusts me to have the routine down. I also don’t think our daughter feeds him at 2:00 am, but he tells me she does. It’s like the way we treated babysitters and substitute teachers.
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🤣🐈
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Oh!
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Oh! I do agree having spent two months complaining about my WiFi dropping with out telephone company and the last three days of ” Intrusive Tests ” with our connection dropping up to twenty times a day. It’s not their fault the cry.. so I told them “why then did it get worse after your engineer came out and made it all worse?”…? Arrrrrrrrrrrrrrgh! Love the photos 💜💜💜💜
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“That’s a coincidence.” Yeah, they hide behind their little scripts. “Are you sure the modem is plugged in? Have you rebooted your device? Are you running the latest version of the operating system on your device?” – the entire process is designed to wear you down.
I’m glad you like the photos.
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Hi Dan , yes these guys only go by the script. I was driven to tears over the weekend when I had to speak to them multiple times. Each time I had to start from scratch and answer all the questions I had already answered. They told me ” I will sort this issue for you!” I always replied ” your colleagues have assured me the same and failed” .they replied ” be assured I will sort this issue” ……none of them did!
I do love your photos 💜💜
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I get angry when I hear stories like this, Willow. They have the technology to keep track of the previous attempts, they just don’t want to do the work.
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I know I asked them why they can’t give me a reference / job/ problem number; his answer…..” I have taken all your concerns on and will pass them on, also I will solve these issues” I replied, ” You maybe believe that but I don’t and will not be holding my breath!” Arrrrrrrrrrrrrrgh! It drives you mad Dan 💜
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You’d think it wouldn’t be rocket science but it obviously is. Unfortunately it seems to be a default response for too many places these days. As for photos today, I especially like the moon shot and the leaf shot at the end. Happy Wednesday, Dan.
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Thanks Janet. They always start with “It’s not us, it’s you.” This one is bad because they can check from their office – they don’t have to send a guy out – but they’re making him wait until next week. I was really surprised to find that leaf after the back-to-back storms we’ve had. Seeing it made me smile.
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I agree with your one liner.
Winter or the tale end of it looks pretty out your way. The backlit leaves are beautiful, and the trees are lovely.
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Thanks Deborah. I feel like winter realized it forgot to snow on us and is trying to make up for it. We didn’t have any snow between December 20th and February 27th, but we’ve had three snowstorms between the 28th and today.
Pretty soon those trees will be covered with green leaves.
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Here too! It’s warming up and the storm that was supposed come this week isn’t! Well it did, but brought mostly wind hardly any rain at all down here in the valley so the water has receded a good deal, and the snow is melting so fast! Spring buds should start showing up soon!
Our lawn that we can finally see is green!! That surprised us.
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I’m glad the “lake” is on the retreat.
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Us too! 😃 Thanks, Dan!
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Good general observation. Our messing with something that works is the reason why it’s no longer working after we messed with it.
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You’d think that would be easy to understand, Frank. Especially since there’s nothing the customer can do. Do you remember looking at the back of appliances and seeing “No user serviceable parts inside’ ? These are literal black boxes.
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It is my fault. I must have hit the enter key too soft or too hard when I liked someone’s post there by violating the community’s social guidelines. I cannot wait to see what happens if I actually make a comment. No the software is not broke… it just has a psychic woke detector… whatever that might be. Nice pics today, Try to get a few more leaves before all those spring flowers get here. Thanks Dan!
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Autumn leaves must feel like they didn’t get enough attention from me, John. Perhaps they have a quota I wasn’t aware of. I’m sure you have a few flowers waiting for their moment in the blog-sun.
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Stay warm! I love the photo of the sun glinting off the Highline wires.
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Thanks Jan. I love it when I see that, and it lasts long enough to get a picture. I usually end up with dull wires.
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“When something was working before you did what you did, what you did is the reason it isn’t working now.” – This sounds terribly familiar to conversations with IT folks I have had over the years lol. “It was fine before the update!” Heavy, wet snow and ice that clogs the snow blower is a bummer. I do however have a very healthy respect for the “guts” of that device, so I always turn it off and do any extraction as safely as possible. It is always interesting how the light and shadows stay out and come out to play when we Spring ahead an hour – like that shot.
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I remember telling people that what we did, “shouldn’t have had any effect on their system,” but we always checked. I’d say we had about an 80/20 record of it being user error, but we were often surprised. Of course, we had our share of “It wasn’t a bug, it was a feature,” moments, where people were exploiting an error and got mad when we “fixed” it. Those are the worst, from both sides.
By the time I was done snow blowing, it had turned to rain, so the stuff on the ground was getting very soupy. Still, If I don’t move it, it will freeze overnight.
I love the sharp shadows on snow from the bare trees. Perhaps the one benefit of DST – I get to see that twice.
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Great shots, Dan. I think your friend’s comment is perfect. Did it finally get back to normal?
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Thanks John. They’ve scheduled a tech to come out in person early next week. It’s really ridiculous.
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Seems that way
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Well, Dan, I am so happy I no longer have to deal with the cable company or their propensity to say it’s not their fault. Been there, done that.
Hope you are having an awesome Wednesday!
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Thanks Mary. Those guys are masters at the blame game. We are having a good week. Exciting weather, but no problems. I hope yours is a good one, too.
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The shadow man is back! Love the leaves. I must think a bit… When did it become unfashionable to accept responsibility for something you know you did?
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Several years ago for most companies, Pam. For cable companies, I think it’s in their charter. The shadow man is back for a few weeks. Then he’ll be gone until October. Thanks!
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No truer words. Seems like it’d be common sense yet…
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No such thing anymore, Ally.
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Yes, I feel that way too.
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I recently installed a VPN on my computer, phone and tablet. All of sudden, about half the time I open my Yahoo start page (not sure that’s what you call it), everything is in Japanese. Cause and effect? Who knows, but I have my suspicions.
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I’d bet on those things being related. Despite knowing where you live, Yahoo is going from the IP address of your server (which likely is in Japan). Companies make that mistake all the time. Our ISP is in Providence, Rhode Island. When I login to shop at Home Depot, they select Providence, RI as my home store.
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Hi Dan – I do wish they’d apologise … but I guess that means paying up … but it’d help if they’d acknowledge their errors – so much easier. Love the photos – I could do with the Spring weather appearing … it will I know – cheers Hilary
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Thanks Hilary. I think “never admit a mistake” is their rule #1.
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Preston is such a handsome boy. Nugget was sleeping on my lap but lifted her head and I think I heard a little ‘Meow’ when she saw his photo. 😻
Isn’t it amazing the ‘coincidences’ that cause systems to fail right after the cable company has worked on them? The one liner is perfect.
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The universe is a curious place, Lois. Give Nugget a scritch form us.
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Our recently-departed Molly loved her treats, and wanted them at noon. If Mary happened to be out past noon, Molly would go down to the door between the basement and the garage and wait for her to return…
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And yes, cable companies can be a real pill. I was having all kinds of connection issues, called them multiple times, and they persisted. Then I get an email one day several months after the problems started, informing me that my modem was out of date and that I needed a DOCSIS 3.0 modem, or I would have all kinds of trouble with my Internet connection. Gee, Comcast, thanks for telling me now…
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After months of dealing with the problem. We also were informed, late, that our modem was out of date. You’d think that would be an easy thing to determine ahead of time.
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They do love their schedules.
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I’m always a tiny bit nervous about “upgrades”. I love the amber translucence of the leaf.
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I try to wait until others have been upgraded. But companies like WordPress and our cable company just push them out.
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Dan, do we have Thursday Doors tomorrow? I don’t see a link.
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Yes we do. I forgot to set the category – sorry.
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It’s fine. I just though I might have missed an announcement about a week off. :-)
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Passing the buck or not accepting guilt is prevalent today. The one-liner says it all. Lovely photographs, Dan.
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Thanks Dale. Agreed, the first response seems to be to point the finger. Usually back to the person affected by the problem.
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No one wants to take responsibility. ‘Tis a sad state of affairs
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I gave one of my grandsons a tshirt that read”Its not my fault” on the front😂
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Haha! That’s great.
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Oooo, the moon in the trees! And OF COURSE I love your friend’s comment. It’s apropos all too often.
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It does seem to fit too many situations.
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This is exactly right. Usually, I am the problem when it comes to computers though and its something I’ve done.
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We won’t hold that against you, Robbie ;-)
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That sounds perfectly plausible to me, Dan.
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Great saying and so true!
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Unfortunately, it is true.
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My favorite tree! Of course your friend’s comment was right.
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Thanks Jennie.
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You’re welcome, Dan.
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