Tag Archives: UX

This That and Lies

Last week was a bad week for customer service. A ripple in the force was felt from Cornwall in the UK to East Hartford, CT to somewhere in southern California. I was tangled up in the East Hartford scene, home … Continue reading

Posted in Customer Service, Rant, User Experience | Tagged , , , , , , , | 73 Comments

You Just Crossed the Line

Business leaders need to repeat the following statement 10 times each morning: “Just because we can do something doesn’t mean that we should” 10 times a day, every single day until it is burned into their psyche like a cattle … Continue reading

Posted in Humor, Marketing, Rant, Technology | Tagged , , , , , , , , , , , , | 20 Comments

User Experience – The Awesome and the Absurd

I received two pieces of information from vendors this week that had my head spinning. One was an email asking for my help in “spreading the word” about a vendor’s services, and one was an invoice. Normally, I am very … Continue reading

Posted in User Experience | Tagged , , , , , | 5 Comments